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1

A Stepwise ISO-Based TQM Implementation Approach Using ISO 9001:2015

Chen, Chi-kuang, Anchecta, Karina, Lee, Yuan-Duen, Dahlgaard, Jens J.

Journal:

Management and Production Engineering Review

Year:

2016

Language:

english

File:

PDF, 292 KB

english, 2016

2

Lean production, six sigma quality, TQM and company culture

Mi Dahlgaard‐Park, Su, Dahlgaard, Jens J., Mi Dahlgaard‐Park, Su

Journal:

The TQM Journal

Year:

2006

Language:

english

File:

PDF, 108 KB

english, 2006

3

Quality costs and total quality management

Dahlgaard, Jens J., Kristensen, Kai, Kanji, Gopal K.

Journal:

Total Quality Management

Year:

1992

Language:

english

File:

PDF, 667 KB

english, 1992

4

The Science of Hormesis in Health and Longevity || Mindfulness, Health, and Longevity

Dahlgaard, Jesper

Year:

2019

Language:

english

File:

PDF, 248 KB

english, 2019

5

Applying Gemba‐Kaizen in a multinational food company: a process innovation framework

Mi Dahlgaard‐Park, Su, Suárez‐Barraza, Manuel F., Ramis‐Pujol, Juan, Estrada‐Robles, Mariana

Journal:

International Journal of Quality and Service Sciences

Year:

2012

Language:

english

File:

PDF, 316 KB

english, 2012

6

The evolution and convergence of total quality management and management theories

Dahlgaard-Park, Su Mi, Reyes, Lidia, Chen, Chi-Kuang

Journal:

Total Quality Management & Business Excellence

Year:

2018

Language:

english

File:

PDF, 420 KB

english, 2018

7

Customer value as a key performance indicator (KPI) and a key improvement indicator (KII)

Setijono, Djoko, Dahlgaard, Jens J.

Journal:

Measuring Business Excellence

Year:

2007

Language:

english

File:

PDF, 476 KB

english, 2007

8

Similarities and differences between TQM, six sigma and lean

Mi Dahlgaard‐Park, Su, Andersson, Roy, Eriksson, Henrik, Torstensson, Håkan

Journal:

The TQM Journal

Year:

2006

Language:

english

File:

PDF, 92 KB

english, 2006

9

Building quality culture in higher education

Lycke, Liselott, Tano, Ingrid, Dahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2017

Language:

english

File:

PDF, 428 KB

english, 2017

10

Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence

Andjelkovic Pesic, Marija, Dahlgaard, Jens J.

Journal:

Total Quality Management & Business Excellence

Year:

2013

Language:

english

File:

PDF, 282 KB

english, 2013

11

Theory of attractive quality and the Kano methodology – the past, the present, and the future

Witell, Lars, Löfgren, Martin, Dahlgaard, Jens J.

Journal:

Total Quality Management & Business Excellence

Year:

2013

Language:

english

File:

PDF, 221 KB

english, 2013

12

The impact of strong and balanced organizational cultures on firm performance: assessing moderated effects.

Polychroniou, Panagiotis, Trivellas, Panagiotis, Dahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2018

Language:

english

File:

PDF, 853 KB

english, 2018

13

Evolution and future of total quality management: management control and organisational learning

Dahlgaard, Jens J., Reyes, Lidia, Chen, Chi-Kuang, Dahlgaard-Park, Su Mi

Journal:

Total Quality Management & Business Excellence

Year:

2019

Language:

english

File:

PDF, 814 KB

english, 2019

14

Implementing statistical process control: an organizational perspective

Elg, Mattias, Olsson, Jesper, Jörn Dahlgaard, Jens

Journal:

International Journal of Quality & Reliability Management

Year:

2008

Language:

english

File:

PDF, 302 KB

english, 2008

15

Development of quality management in Taiwan the past, present and future

Chen, Chi-Kuang, Lu, Iuan-Yuan, Wang, Kuo-Ming, Jang, Jiun-Yi, Dahlgaard, Jens J.

Journal:

Total Quality Management & Business Excellence

Year:

2015

Language:

english

File:

PDF, 207 KB

english, 2015

16

The value of quality improvements

Setijono, Djoko, Dahlgaard, Jens J.

Journal:

International Journal of Quality & Reliability Management

Year:

2008

Language:

english

File:

PDF, 193 KB

english, 2008

17

Defining lean production: some conceptual and practical issues

Mi Dahlgaard‐Park, Su, Pettersen, Jostein

Journal:

The TQM Journal

Year:

2009

Language:

english

File:

PDF, 92 KB

english, 2009

18

Is intangible cultural heritage able to promote sustainability in tourism?

Mi Dahlgaard Park, Su, Giudici, Ernestina, Melis, Claudia, Dessì, Silvia, Francine Pollnow Galvao Ramos, Bianca

Journal:

International Journal of Quality and Service Sciences

Year:

2013

Language:

english

File:

PDF, 224 KB

english, 2013

19

Business excellence models: limitations, reflections and further development

Dahlgaard, Jens J., Chen, Chi-Kuang, Jang, Jiun-Yi, Banegas, Leonardo A., Dahlgaard-Park, Su Mi

Journal:

Total Quality Management & Business Excellence

Year:

2013

Language:

english

File:

PDF, 656 KB

english, 2013

20

Lean Six Sigma and Innovation – an exploratory study among UK organisations

Antony, Jiju, Setijono, Djoko, Dahlgaard, Jens J.

Journal:

Total Quality Management & Business Excellence

Year:

2014

Language:

english

File:

PDF, 218 KB

english, 2014

21

Total quality management and education

Dahlgaard, Jens J., Kristensen, Kai, Kanji, Gopal K.

Journal:

Total Quality Management

Year:

1995

Language:

english

File:

PDF, 193 KB

english, 1995

22

The impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context

Cho, Insu, Park, Heejun, Dahlgaard-Park, Su Mi

Journal:

Total Quality Management & Business Excellence

Year:

2017

Language:

english

File:

PDF, 562 KB

english, 2017

23

Luxury branding: the case of Chanel

Sugimoto, Kana, Nagasawa, Shin'ya, Dahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2017

Language:

english

File:

PDF, 418 KB

english, 2017

24

The quality movement: Where are you going?

Dahlgaard-Park, Su Mi

Journal:

Total Quality Management & Business Excellence

Year:

2011

Language:

english

File:

PDF, 180 KB

english, 2011

25

Empowerment and organizational structure

Juhl, H. J., Kristensen, K., Dahlgaard, J. J., Kanji, G. K.

Journal:

Total Quality Management

Year:

1997

Language:

english

File:

PDF, 188 KB

english, 1997

26

Service quality and customer satisfaction in liner shipping

Su Mi Dahlgaard-Park, Prof Jens J., Professor, Yuen, Kum Fai, Thai, Vinh Van

Journal:

International Journal of Quality and Service Sciences

Year:

2015

Language:

english

File:

PDF, 201 KB

english, 2015

27

A Quality Scorecard for the era of Industry 4.0

Shin, Wan Seon, Dahlgaard, Jens J., Dahlgaard-Park, Su Mi, Kim, Min Gyu

Journal:

Total Quality Management & Business Excellence

Year:

2018

Language:

english

File:

PDF, 2.61 MB

english, 2018

28

Quality thinking and systems thinking

Mi Dahlgaard‐Park, Su, Conti, Tito

Journal:

The TQM Journal

Year:

2006

Language:

english

File:

PDF, 292 KB

english, 2006

29

What does GRI‐reporting tell us about corporate sustainability?

Mi Dahlgaard‐Park, Su, Isaksson, Raine, Steimle, Ulrich

Journal:

The TQM Journal

Year:

2009

Language:

english

File:

PDF, 196 KB

english, 2009

30

Quality excellence in Taiwan: theories and practices

Dahlgaard, Jens J., Dahlgaard-Park, Su Mi, Chen, Chi-Kuang

Journal:

Total Quality Management & Business Excellence

Year:

2015

Language:

english

File:

PDF, 61 KB

english, 2015

31

Quality management practices: a comparative study between East and West

Dahlgaard, Jens J., Kristensen, Kai, Kanji, Gopal K., Juhl, Hans J., Sohal, Amrik S.

Journal:

International Journal of Quality & Reliability Management

Year:

1998

Language:

english

File:

PDF, 185 KB

english, 1998

32

A comparative study of quality control methods and principles in Japan, Korea and Denmark

Dahlgaard, J. J., Kanji, G. K., Kristensen, K.

Journal:

Total Quality Management

Year:

1990

Language:

english

File:

PDF, 1.03 MB

english, 1990

33

Lean and six sigma – critical success factors revisited

Mi Dahlgaard Park, Su, Näslund, Dag

Journal:

International Journal of Quality and Service Sciences

Year:

2013

Language:

english

File:

PDF, 205 KB

english, 2013

34

Translating the EFQM model into the courts

Su Mi Dahlgaard-Park, Prof Jens J., Professor, Moura e Sá, Patrícia, Albuquerque, António

Journal:

International Journal of Quality and Service Sciences

Year:

2015

Language:

english

File:

PDF, 176 KB

english, 2015

35

Is innovation the future of quality management? Searching for signs of quality and innovation management merging

Lilja, Johan, Hansen, David, Fredrikson, Johan, Richardsson, Daniel, Dahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2017

Language:

english

File:

PDF, 282 KB

english, 2017

36

The potential of service dominant logic as a tool for developing public sector services: a study of a Swedish case

Westrup, Ulrika, Dahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2018

Language:

english

File:

PDF, 471 KB

english, 2018

37

Factors influencing employer branding: investigations of student perceptions outside metropolitan regions

Brusch, Ines, Brusch, Michael, Kozlowski, Therese, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2018

Language:

english

File:

PDF, 423 KB

english, 2018

38

Quality improvement initiatives based on customer and service provider perspectives in shopping malls

Pakdil, Fatma, Kurtulmuşoğlu, Feride Bahar, Dahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi

Journal:

International Journal of Quality and Service Sciences

Year:

2018

Language:

english

File:

PDF, 612 KB

english, 2018

39

Measuring lean initiatives in health care services: issues and findings

Kollberg, Beata, Dahlgaard, Jens J., Brehmer, Per‐Olaf

Journal:

International Journal of Productivity and Performance Management

Year:

2006

Language:

english

File:

PDF, 238 KB

english, 2006

40

Are you viewing, mapping or managing your processes?

Mi Dahlgaard‐Park, Su, Hellström, Andreas, Eriksson, Henrik

Journal:

The TQM Journal

Year:

2008

Language:

english

File:

PDF, 106 KB

english, 2008

41

A causal model for employee satisfaction

Eskildsen, Jacob K., Dahlgaard, Jens J.

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 230 KB

english, 2000

42

Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987–2011)

Dahlgaard-Park, Su Mi, Chen, Chi-Kuang, Jang, Jiun-Yi, Dahlgaard, Jens J.

Journal:

Total Quality Management & Business Excellence

Year:

2013

Language:

english

File:

PDF, 437 KB

english, 2013

43

Core values – the entrance to human satisfaction and commitment

Dahlgaard-Park, Su Mi

Journal:

Total Quality Management & Business Excellence

Year:

2012

Language:

english

File:

PDF, 213 KB

english, 2012

44

Lean‐ kaizen public service: an empirical approach in Spanish local governments

Mi Dahlgaard‐Park, Su, Suarez Barraza, Manuel F., Smith, Tricia, Mi Dahlgaard‐Park, Su

Journal:

The TQM Journal

Year:

2009

Language:

english

File:

PDF, 311 KB

english, 2009

45

International strategic alliances in the Iranian pharmaceutical industry: an analysis of key success and failure factors

Dadfar, Hossein, Dahlgaard, Jens J., Brege, Staffan, Arzaghi, Bahareh Javadian

Journal:

Total Quality Management & Business Excellence

Year:

2014

Language:

english

File:

PDF, 165 KB

english, 2014

46

Customer experience management

Dahlgaard, Jens J., Nagasawa, Shin'ya

Journal:

The TQM Journal

Year:

2008

Language:

english

File:

PDF, 258 KB

english, 2008

47

Service quality management and ecosystem theory

Chen, Zhiran, Dahlgaard-Park, Su Mi, Yu, Liying

Journal:

Total Quality Management & Business Excellence

Year:

2014

Language:

english

File:

PDF, 459 KB

english, 2014

48

Failure of Continuous Improvement initiatives in manufacturing environments: a systematic review of the evidence

McLean, Richard S., Antony, Jiju, Dahlgaard, Jens J.

Journal:

Total Quality Management & Business Excellence

Year:

2015

Language:

english

File:

PDF, 509 KB

english, 2015

49

Learning from criticisms of quality management

Su Mi Dahlgaard-Park, Prof Jens J., Professor, Barouch, Gilles, Kleinhans, Stéphane

Journal:

International Journal of Quality and Service Sciences

Year:

2015

Language:

english

File:

PDF, 202 KB

english, 2015

50

Quality management in hotels in the Basque Country

Mi Dahlgaard‐Park, Su, Jesús Alvarez, M., Jaca, Carmen, Viles, Elisabeth, Colomer, Anna

Journal:

International Journal of Quality and Service Sciences

Year:

2012

Language:

english

File:

PDF, 181 KB

english, 2012

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